Google Drive Troubleshooting

4. Official Help Channels

Google’s official Google Drive help channels are surprisingly robust, in-depth, and responsive.

Your first port of call should be their online help guide. It covers all aspects of the Google Drive web client, the downloadable folders for Windows and Mac, and the accompanying smartphone/tablet applications.

If you cannot find the information you need, your next option is the help forum. It’s packed with Google Drive employees, non-Google product experts, and other users who may have experienced similar issues.

If you still can’t find a solution, try reporting the issue that you’re experiencing via the user feedback form. You can access it by clicking on the gear, then following Help > Send feedback.

Lastly, if all else fails, you can contact Google directly. They offer both telephone and live chat support (English only).