Hi everyone, we recently launched a SaaS analytics dashboard, but users say it feels overwhelming and hard to navigate. Metrics are powerful, yet adoption is low. How can we better understand what’s going wrong before redesigning everything?
Before redesigning, focus on understanding user behavior through structured research. Many founders underestimate what insights proper UX methods can bring. If you’re unsure what do UX researchers do , this guide explains core techniques like usability testing and field studies. Applying the right method helps identify friction points clearly instead of guessing.