I'm looking into integrating live chat for my home service business and would love some advice. We specialize in home repairs, cleaning, and maintenance, and I believe adding a live chat feature to our website could significantly improve customer support and engagement. However, I'm not sure where to start or what the best practices are for implementing such a service.
What are some reliable live chat software options that are user-friendly and efficient? How can we ensure our team is adequately trained to handle customer inquiries via live chat? Additionally, what are the potential benefits and challenges we might face during this integration process?
If anyone has experience with live chat systems for home services or similar industries, your insights would be incredibly valuable. Looking forward to hearing about your experiences and any tips you might have.